Delivery Technician (Level 2)

📍 Beltsville, MD  |  Full-Time  |  In Person

Pay: Starting at $22.00/hour ($22 to $25/hour), with a clear, published path to $30+/hour as you grow
Schedule: 5 days per week (Monday to Friday), with the possibility of alternatively working four days a week

About Commonwealth Joe

Commonwealth Joe Coffee Roasters (CWJ) is a DMV-based specialty coffee company delivering award-winning cold brew where people work, live, and play. We operate a flagship cafe in Arlington, VA, a roastery and brewery in Beltsville, MD, and a remote corporate team supporting our cold brew on tap program nationwide.

Proudly the #1 cold brew company sold in kegs, CWJ serves more than 500,000 coffee enthusiasts across 25 states. Our commitment to craftsmanship and community has made our cold brew a staple in workplaces and homes alike.

We believe in making amazing coffee approachable and accessible to all. We are a group of passionate coffee lovers with diverse backgrounds and interests, united by our commitment to living out Commonwealth Joe's values in every interaction with each other, our customers, and our community.

About the Role

Our drivers and technicians are the most frequent point of contact between Commonwealth Joe and our customers. Every delivery and every service call is a moment of truth for the brand.

The Delivery Technician is where our delivery team becomes truly autonomous. This is Level 2 of our five-tier Delivery Career Development Roadmap, and it is built for the person who can run a full solo route, install and service Nitro Cold Brew keg systems, and solve technical problems in the field without picking up the phone. You are trusted in the truck alone, and you actively shape the customer experience on every stop.

This role rewards judgment and ownership. When a coupler handle comes off or a system needs a part, you do not open a ticket and move on. You walk back to the truck, grab the part, and fix it on the spot. That instinct is what earns customer trust and renews accounts, and it is exactly what we are looking for.

The Opportunity to Grow

At CWJ, advancement is based on what you demonstrate, not how long you have been here. Every tier comes with clear responsibilities, measurable advancement criteria, and a published pay band, so you always know exactly where you stand and what it takes to move up.

As a Delivery Technician, you sit at the technical heart of the team with a direct path to Senior Delivery Technician, Lead Driver, and salaried Operations Leadership. You will receive a quarterly scorecard showing how you are tracking against your current tier and the next one above it, reviewed one-on-one with your manager. When customers recognize you by name, that recognition shows up in your paycheck.

What You'll Do (Essential Functions)

• Run a full solo route independently, including complex deliveries and keg system installations
• Perform field troubleshooting and resolve common technical issues without escalation
• Carry common replacement parts on the truck and make on-the-spot repairs where appropriate
• Maintain inventory accuracy and reporting standards across monthly reconciliation
• Communicate customer needs and concerns back to operations and customer success
• Support new driver onboarding and ride-alongs
• Help maintain efficiency and consistency across routes
• Represent Commonwealth Joe professionally at every customer location

About You

• You can be trusted in the truck alone and take full ownership of your route
• You are a hands-on problem solver who would rather fix it now than pass it down the chain
• You build positive, professional relationships and treat every service call as a chance to earn trust
• You are organized and accurate with inventory, parts, and reporting
• You are punctual, reliable, and communicate clearly with teammates and supervisors
• You are motivated to grow and willing to help newer drivers do the same

What You Bring

Required

• Valid driver's license held for at least 2 years (this is a Non-CDL position)
• Proven experience running solo delivery routes in 16 ft to 26 ft box trucks or similar
• Hands-on technical, mechanical, or equipment repair experience
• Comfort using basic tools and hardware
• Ability to lift 50 lbs regularly and up to 150+ lbs to waist height
• Comfort physically loading and unloading vehicles
• Comfort using a smartphone, handheld delivery software, and inventory systems

Bonus Points

• Experience with draft beverage, kegerator, or BIB (bag-in-box) systems
• Ability to drive a manual transmission
• Prior customer-facing service or field service experience
• Experience with hand trucks, pallet jacks, and warehousing practices

Your Path Forward

Advancement to Senior Delivery Technician is concrete and measurable. You move up by demonstrating things like completing keg and BIB system installations independently, resolving the large majority of field issues without escalation, holding inventory accuracy at a high standard, keeping customer-reported issues low, and beginning to mentor newer drivers. Your quarterly scorecard tracks all of it, so the path is never a mystery.

Where You'll Work

Our roastery and brewery in Beltsville, MD, with routes throughout the DC, Maryland, and Virginia area.

Benefits

• Health insurance (for employees consistently working 30+ hours per week)
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• Voluntary benefits (short-term disability, accident insurance, life insurance)
• Commuter benefits for public transportation and/or parking
• Free coffee

Commonwealth Joe is an equal opportunity employer. We celebrate diversity and are committed to building a team that reflects the communities we serve.